manilaplay Privacy Policy

1. Who We Are

manilaplay is an online gaming and sports betting platform operated for players based in the Philippines.We are committed to protecting the personal information of every Filipino player who registers and plays on our platform. This Privacy Policy describes the types of data we collect, the purposes for which we use it, and the choices available to you. By creating an account or using any feature of manilaplay, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, please refer to our FAQ page for further guidance.

2. Information We Collect

When you register for a manilaplay account, we collect personal information that is necessary to verify your identity and comply with applicable regulations in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. During the verification process, we may also request a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card. Financial information — including your preferred payment method and transaction history — is collected when you make deposits or request withdrawals on the platform. We also collect technical data such as your IP address, device type, browser version, and session activity logs to ensure platform security and improve your overall experience.

3. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your manilaplay account in a secure and compliant manner. We use your identity and contact details to process registrations, verify age eligibility (players must be 21 years of age or older), and communicate important account updates. Financial data is used solely to process deposits, withdrawals, and to detect any potentially fraudulent or suspicious transactions. Technical and behavioural data helps us optimise platform performance, personalise your gaming experience, and identify any unusual activity that may indicate a security concern. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Cookies and Tracking Technologies

manilaplay uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Essential cookies are required for core functions such as maintaining your login session and remembering your preferences between visits. Analytics cookies help us understand how players navigate the platform so we can make informed improvements to layout, content, and performance. You may adjust your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks.

5. Data Sharing and Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating the manilaplay platform — for example, payment processors, identity verification services, and cloud infrastructure providers. All such partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by applicable law or a valid legal order. We will never share your data with unaffiliated third parties for their own commercial or marketing purposes. In the event of a business restructuring or transfer of platform ownership, your data may be transferred as part of that process, and you will be notified in advance.

6. Data Retention

We retain your personal data for as long as your manilaplay account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years in accordance with applicable anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of securely deleting or anonymising your personal data, subject to any mandatory retention requirements. Technical logs and anonymised analytics data may be retained for a longer period for platform security and performance analysis purposes. You may contact us through your account area to request information about the specific retention periods that apply to your data.

7. Your Rights as a Player

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records. If you believe that your data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a concern with us directly through your account support area. We will respond to all data-related requests within a reasonable timeframe and keep you informed of the outcome. For a full list of your rights and how to exercise them, please visit our FAQ page.

8. Security Measures

manilaplay employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure socket layer (SSL) technology. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security assessments and vulnerability testing to ensure our systems remain robust against emerging threats. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your manilaplay account.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify you directly via your registered email address. Your continued use of the manilaplay platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any questions about a specific change, our support team is available through your account area.

Last updated: June 2025. This Privacy Policy applies to all players of the manilaplay platform in the Philippines.